Service & support
We support the systems we installed — and the systems someone else installed.
Most integrators only service their own work. REV-T supports new and existing rooms — including systems installed by another vendor, systems whose original integrator is gone, and systems nobody has documentation for.
What support covers
Remote and on-site, across New England.
Support runs out of REV-T's Canton, Massachusetts headquarters and covers the systems your people depend on every day:
- Conference & collaboration rooms
Audio visual (AV) systems and video teleconferencing (VTC) rooms on Webex, Zoom, Microsoft Teams, and Google Meet.
- Presentation & assembly spaces
Classrooms, lecture halls, theaters, courtrooms, and town-hall spaces.
- Signage & displays
Digital signage, video walls, and large-format displays.
- Voice & paging
Voice over internet protocol (VoIP) phones, overhead paging, and intercom.
- The infrastructure behind it
Networking and structured cabling that carry the rooms.
- Legacy system takeover
Inherited a system nobody supports? We'll take it on — documentation or not.
Rooms under REV-T support
Annual service plans
Four tiers. Or straight hourly.
Choose an annual service plan for guaranteed response times, or pay by the hour with no agreement at all. Terms of 1, 2, or 3 years — no auto-renewal. Pricing is a conversation with your account manager, not a table on a website.
The full tier comparison — response times, preventative maintenance, loaner equipment, training, and equipment protection add-ons — lives on our service plans site.
Prefer no agreement at all? Time-and-materials support is available subject to a minimum engagement — email sales@rev-t.com for a quote.
Getting started
It starts with a free site visit.
A REV-T account manager walks your space, reviews what's in place, and delivers a written summary of what support would look like. It's a consultation to scope your coverage — not a technical diagnostic or a free service call — with no charge and no commitment.
- Reach out
Send the form below, call, or email. Tell us what rooms you have and what's hurting.
- Free site visit
An account manager walks the space and scopes what support would look like.
- Pick your coverage
A plan tier that fits, or straight hourly.
Free site visits are available across New England, limited to one site per visit, and offered to commercial and institutional properties only — no residential.
Who shows up
The people in your building.
Background-checked technicians
Every technician who enters your space is vetted.
Certificates of insurance available on request
The documentation your facilities and legal teams will ask for, ready on day one.
Request support